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Confessions of a Banquet Manager

A behind the scenes look at what it takes to be a banquet manager for a large hotel. It's a job that can be 14-plus hour days and working with quirky characters along the way!
Confessions of a Banquets Manager and Wedding Planner
Banquet Managers and Wedding Planners Have Difficult Jobs
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Life As A Wedding Planner or Banquet Manager

Get a comfortable pair of shoes and don't plan on having a lot of free time......

What Does "GB" Stand For? I had a boss at the Marriott hotel when I was working banquets who started after I did. He came on to replace a manager that was moving out of town. He was one of those managers who thought they knew everything, and wanted to think of themselves as an executive in every sense of the word - with monogrammed cuffs on their shirt, to the personalized license plate on their leased Lexus.

When it was this fellow's first day on the job he came around and introduced himself to his staff. He simply introduced himself as "GB" and that was what he was to be called. Naturally, it begs the question "What does "GB" stand for?" His answer every time, with a kind of serious expression was that it stands for "GB." His personalized license plate even said simply "GB."

This wasn't a good place to start for him, as for everyone it immediately caused a sense of distrust and inflated ego. In a sense, it was "on." We had to find out what it stood for. Do you remember that episode of M*A*S*H where everyone was trying to find out what "BJ" stood for, and it ended up standing for "Bee Jay." This was the same challenge, and "GB" wasn't about to budge.

There were many speculations as to what the initials meant - "Good Boss" .....nah! "Giant Belly".....nope, even though he was a bit portly. " We never found out. I left the Marriott some time later to pursue a Banquet Manager position at another hotel, so I didn't get a chance to hear what it actually meant. I learned that "GB" didn't last long at the Marriott either, so my guess as to what it stood for was "Good Bye" as that is probably a word he was used to saying.

I have worked in dozens of hotels, and have worked around a lot of wedding planners, catering and banquets managers, and food and beverage directors, and the majority of these folks have a weird ego trip and some really peculiar habits to feed that ego. It makes it difficult at times as these folks often times have an unbending personality and a penchant for confrontation.

My boss at another hotel liked to be called "Mr. Dollars." His real last name was "Zollers."

A Banquet Manger Or Wedding Planner Is On Call Like An Emergency Room Doctor - There is no greater emergency than when a bride is freaking out. This isn't to say that grooms don't freak out - it happens. But we all know the legend of "Bridezilla" and that this creature can possess any bride at any time if things start to go wrong, or are perceived to be going downhill.

In every banquet/catering job I have ever had, I was required to be "on call" almost all of the time, including my days off. In Vail, where I worked banquets at several resorts, I was made to wear a pager, or a radio that could pick up signals for over 20 miles (Vail isn't that big, so basically you could be reached anywhere). I remember being on a hike, miles away from civilization and my pager went off. I had to turn around, go to a phone, and then scurry into work to take care of some "emergency."

Oh, the smells....Working in any industry where there is food involved, like the wedding/banquet industry, eventually makes your nose numb to the fragrant delights of Prime Rib or Marinara Sauce. I remember coming home from work (usually at 2 or 3 in the morning) and having my girlfriend wake up next to me from the smell alone. I couldn't really smell it, but apparently, I had a mix of odors that could ignite at any moment. The smell that your work clothes eventually take on as a banquet manager or wedding planner is a lovely mix of sweat, cheap wine, cake frosting, mystery meat, and sterno.

It's a dirty job - you wouldn't really think that it would be on paper, or from the job description in the newspaper (by the way, these descriptions are never really truthful. They usually describe the elegant property, the benefits, and that you get a free meal every shift. What they don't tell you is that your shift might be 12 hours, and that you probably won't have time to eat, or if you do sit down to eat, you will be treated to a supreme guilt trip once you get back to work.

 

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